Route after-hours calls to voicemail

Two ways to send after-hours callers to voicemail. Both rely on a business-hours schedule (schedule_id: sch_01j0jvpe0wzc6g05bktfew0xyx below) and a voicemail box (id: vm_01jg8asp59ps9rtt7azhrhvcre).

On the number (simplest)

Attach the schedule directly to the DID and set the closed override to voicemail. No flow required.

{
  "e164": "12025550123",
  "dest_kind": "flow", "dest_id": "flow_01jzqwjn803wtnhc445bvjenzc",
  "schedule_id": "sch_01j0jvpe0wzc6g05bktfew0xyx",
  "closed_dest_kind": "voicemail", "closed_dest_id": "vm_01jg8asp59ps9rtt7azhrhvcre",
  "holiday_dest_kind": "voicemail", "holiday_dest_id": "vm_01jg8asp59ps9rtt7azhrhvcre"
}

• In hours → the normal flow (dest_id: flow_01jzqwjn803wtnhc445bvjenzc).
• Closed or holiday → voicemail box vm_01jg8asp59ps9rtt7azhrhvcre.

In a flow (more control)

Put a timeCondition at the top of the flow and branch after-hours to a voicemail node.

{
  "id": "flow_01jzqwjn803wtnhc445bvjenzc", "name": "Support", "version": 1, "start": "hours",
  "nodes": [
    { "id": "hours", "type": "timeCondition", "data": { "kind": "timeCondition", "scheduleId": "sch_01j0jvpe0wzc6g05bktfew0xyx" } },
    { "id": "menu",  "type": "menu", "data": { "kind": "menu", "promptText": "Press 1 for support", "maxDigits": 1, "timeoutSec": 5 } },
    { "id": "vm",    "type": "voicemail", "data": { "kind": "voicemail", "mailboxId": "vm_01jg8asp59ps9rtt7azhrhvcre" } }
  ],
  "edges": [
    { "id": "e1", "source": "hours", "target": "menu", "sourceHandle": "in_hours" },
    { "id": "e2", "source": "hours", "target": "vm",   "sourceHandle": "out_of_hours" }
  ]
}

The holiday outcome falls back to the out_of_hours edge, so holidays go to voicemail too. Draw a separate holiday edge only if you want different holiday handling.

1. Pick an approach above. Use the number-level override for “this line is closed”; use the flow for richer after-hours logic.
2. Confirm the schedule has your weekly hours and any holidays (see Configure business hours).
3. Test by temporarily narrowing the schedule (or adding today as an is_closed date) and calling in; you should land straight in voicemail.

Also consider

For a queue that’s open but has nobody logged in, that’s not an after-hours case: wire the queue’s no_agents exit to voicemail instead.