Pricing
Simple, usage-based pricing. Pay per minute for voice and per number, with no per-seat licenses, no multi-year contracts, no minimums. The full contact center (queues, agents, IVR, reporting, wallboard) is included in the platform, not a separate per-agent product. Always free to try, with a free tier to build on.
How pricing works
- Pay-as-you-go: you’re billed for what you use (per-minute voice, per-number, usage add-ons). No upfront commitment.
- No seats. The contact center is part of the platform; you don’t buy per-agent licenses.
- No contracts: month-to-month, scale up or down freely.
- Transparent. Published rates, no hidden surcharges.
Rates
⚠️ Example rates only, not our final, published rate card. The numbers below illustrate the pricing model (per-minute, per-number, no seats). For current pricing, contact us; see the free tier to start without paying anything in the meantime.
| Example rate | |
|---|---|
| Inbound voice (per minute) | $0.0050 |
| Outbound voice (per minute) | $0.0070 |
| Local phone number (DID, per month) | $1.00 |
| Toll-free number (per month) | $2.00 |
| Toll-free inbound (per minute) | $0.0150 |
| Call recording (per minute) | $0.0010 |
| Text-to-speech (per 1,000 characters) | $0.0150 |
| Contact center (queues, agents, wallboard, reporting) | Included |
| BYOC SIP trunking (your carrier) | Your carrier rates |
Example only, not a quote. Volume and committed-use discounts available; contact us for current rates.
Free tier
Every account is always free to try:
- Free trial credit to make real calls.
- A test phone number to build against.
- Full access to call flows, queues, and the contact center while you evaluate.
- No credit card to start.
How it compares
| SIP.IO | Voice API (e.g. Twilio) | CCaaS suite (e.g. Genesys/Five9) | |
|---|---|---|---|
| Voice | Per-minute | Per-minute | Bundled in seat |
| Contact center | Included, usage-based | Separate product / build | Per-agent seat license |
| Seats / minimums | None | None for voice; Flex adds per-user | Per-seat, often 50-seat minimum |
| Contract | Month-to-month | Month-to-month | Often multi-year |
See the full SIP.IO vs Twilio comparison.
FAQ
How does pricing work? Usage-based: per minute for voice, per number, no seats, no contracts, with a free tier.
Is there a free tier? Yes, always free to try, with free trial credit and a test number.
Do I pay per agent seat? No. The contact center is included and priced on usage, not per seat.