A Communications Platform as a Service: voice, messaging, and video delivered as developer APIs.

A Contact Center as a Service, with call-center routing, queuing, and agent tools in the cloud.

How three cloud-communications models differ by audience and use case.

The system that routes inbound calls to the right agent or queue.

Carrying phone calls over IP using the SIP protocol instead of physical lines.

A phone number that routes external callers to a specific destination.

An automated phone menu that interacts with callers via voice or keypad.

A prediction of how long a caller will hold in a queue before reaching an agent.

Keeping your existing telephony carrier and rates while moving call control to a CPaaS platform.

A software app that makes and receives calls over the internet using SIP or WebRTC, in place of a desk phone.

The telecom standard that cryptographically signs caller ID to fight robocalls and spoofing.

Scheduling contact-center agents and measuring their adherence to the schedule.

A set of phones that all ring for the same call, with a fallback if nobody answers.