Legal
Version 2026-11-06 · Effective 2026-11-06
These documents govern your use of the sip.io platform (voice, SIP trunking, phone numbers, BYOC, messaging, the REST API and MCP server) and of this website. When you create an account you accept the Terms of Service, the Acceptable Use Policy and the Privacy Policy; the Terms bring in the other service documents below. The service is provided by Voxgrid Inc, 1646 W Snow Ave, Ste 169, Tampa, FL 33606, USA. Questions: legal@sip.io.
Core agreements
| Document | What it covers |
|---|
| Terms of Service | The contract for using sip.io: accounts, prepaid wallet and auto-recharge, refunds, suspension, liability, governing law. |
| Acceptable Use Policy | What you may not do with the service: spam and robocalls, caller ID spoofing, traffic pumping, IRSF, wangiri, security abuse. |
| Service Level Agreement | Monthly uptime commitment, how it is measured on status.sipio.dev, service credits and how to claim them. |
| Reseller and White-Label Terms | Extra terms for partners who resell sip.io under their own brand and are responsible for their end users. |
| AI and MCP Services Addendum | The MCP server, AI agents, transcription and summaries; you are responsible for what your agents do with your keys. |
Privacy and data protection
| Document | What it covers |
|---|
| Privacy Policy | What personal data we collect (including CDRs, recordings, SIP logs and IP addresses), why, how long we keep it and your rights. |
| Cookie Policy | Cookies and local storage on the website, docs and web apps, and how to control them. |
| Data Processing Addendum | GDPR Article 28 terms for customer data we process on your behalf, including the Standard Contractual Clauses. |
| Subprocessors | The third parties that process customer data for us, where, and how to be told about changes. |
| Security Overview | Our technical and organisational security measures (Annex II of the DPA). |
| CPNI Policy | How we protect US Customer Proprietary Network Information. |
| Document | What it covers |
|---|
| Emergency Services | Limits of 911, 112 and 999 calling over the service. Read this before you deploy phones. |
| Phone Numbers and Porting | Number assignment, regulatory and KYC requirements, porting in and out. |
| Call Recording and Transcription | Your duty to obtain consent before recording, and how recordings are stored and deleted. |
| Fraud and Toll-Fraud Liability | You are liable for traffic made with your credentials; how we may block and suspend to stop fraud. |
| BYOC Terms | Terms for bringing your own carrier over a BYOC trunk. |
| Voice Services Policy | Rules for programmable voice, SIP trunking and dialers: caller ID, STIR/SHAKEN, CPS and channel limits. |
| Messaging Policy | Rules for SMS, MMS and WhatsApp: consent, opt-out, sender registration, prohibited content. |
| Service and Country Specific Requirements | Per-service and per-country rules (US, Canada, EU, UK, Israel and more). |
Notices and requests