Website Terms of Use
1. About these terms
These Website Terms of Use (“Website Terms”) govern your use of the sip.io website, our developer documentation, our status page at status.sipio.dev, our blog and any other website we operate that links to these terms (together, the “Website”). The Website is operated by Voxgrid Inc (“sip.io”, “we”, “us”), a Delaware corporation with its principal place of business at 1646 W Snow Ave, Ste 169, Tampa, FL 33606, USA. sip.io is a service operated by Voxgrid Inc.
By using the Website you agree to these Website Terms. If you do not agree, please do not use the Website.
These Website Terms do not apply to our communications services, the customer console, the REST API or the MCP server, which are governed by our Terms of Service and related policies. If there is a conflict between these Website Terms and the Terms of Service for a customer, the Terms of Service prevail.
2. Use of the Website
You may browse the Website and download or print pages for your own information and for evaluating or using our Services. You must not:
- use the Website in any way that breaks the law or infringes anyone’s rights;
- attempt to gain unauthorised access to the Website, our servers or networks, or bypass security measures or bot checks;
- probe, scan or test the vulnerability of the Website except as permitted by the responsible disclosure terms in our Security Overview;
- interfere with the Website, including by introducing malware or overloading it with requests;
- scrape or harvest content or data, including email addresses, by automated means, except for standard search engine indexing or through interfaces we provide for that purpose;
- use the Website’s contact forms or status page subscription to send spam or to submit other people’s details without their permission;
- frame or mirror the Website, or present it as associated with another business; or
- use the Website to build a competing product by copying its content.
3. Intellectual property
The Website and its content, including text, graphics, logos, page design and software, are owned by sip.io or its licensors and are protected by intellectual property laws. Except as set out in these Website Terms, no rights are granted to you. Our names and logos are trademarks; see Trademark and DMCA for how they may be used.
4. Documentation and code samples
4.1 Our documentation includes code samples, snippets, example configurations and SDK examples (“Code Samples”). Unless a different licence is stated alongside a particular Code Sample, you may use, copy, modify and distribute Code Samples, in source or compiled form, for any purpose, including commercial use, under the terms of the the MIT License.
4.2 Code Samples are provided for illustration. They are not production-ready, may omit error handling and security controls, and are provided “as is” without warranty. You are responsible for reviewing, testing and securing any code you deploy, including protecting API keys and SIP credentials.
4.3 The documentation text itself (as opposed to Code Samples) may be quoted and linked for the purpose of building integrations with sip.io, with attribution, but may not be republished in full.
5. Status page
The status page is provided for information. We aim to keep it accurate and current, but status information may be delayed or incomplete, and it does not modify any service level commitments, which are set out only in our Service Level Agreement. If you subscribe to status updates, we will use your email address only to send status notifications and related service messages, as described in our Privacy Policy. You can unsubscribe at any time using the link in each email.
6. Information on the Website
Content on the Website, including pricing examples, coverage maps, country information and regulatory summaries, is provided for general information. It is not legal, regulatory or professional advice, and it may be out of date. Prices and features are confirmed only in your account or in a signed order. You should not rely on the Website content as a substitute for advice about your circumstances.
7. Links and third-party content
The Website may link to third-party websites and resources, including those of our partners and integrations. We do not control them and are not responsible for their content, availability or privacy practices. A link does not imply endorsement.
You may link to our home page or documentation pages in a fair and lawful way that does not suggest any endorsement or association that does not exist.
8. Submissions and feedback
If you submit information through the Website, such as a contact form, comment or feedback, you confirm that you have the right to do so and that it is accurate. We may use feedback about our Services without restriction or obligation to you. Personal data you submit is handled under our Privacy Policy.
9. Privacy and cookies
Our use of personal data and cookies on the Website is described in our Privacy Policy and Cookie Policy.
10. No warranty
The Website is provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of accuracy, merchantability, fitness for a particular purpose and non-infringement. We do not guarantee that the Website will be uninterrupted, secure or free from errors or harmful components.
11. Limitation of liability
To the fullest extent permitted by law, sip.io is not liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data or goodwill, arising out of or in connection with your use of the Website. Our total liability arising out of the Website (as opposed to the Services) is limited to USD 100.
Nothing in these Website Terms excludes or limits liability that cannot be excluded or limited by law, including liability for death or personal injury caused by negligence, or for fraud. If you are a consumer, you may have statutory rights that these Website Terms do not affect.
12. Changes and availability
We may change the Website, or suspend or withdraw it, at any time. We may update these Website Terms by posting a new version with a new version date; changes are recorded in our Legal Changelog. Continued use of the Website after the change means you accept the updated terms.
13. Governing law and disputes
These Website Terms, and any dispute or claim arising out of or in connection with them or the Website, are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law rules. The state and federal courts located in Hillsborough County, Florida, USA have exclusive jurisdiction, except that we may seek injunctive relief in any court of competent jurisdiction. If you are a consumer, you may also be entitled to bring proceedings in the courts of the country where you live.
14. General
If any provision of these Website Terms is found unenforceable, the rest remain in effect. Our failure to enforce a provision is not a waiver. You may not assign your rights under these Website Terms; we may assign ours.
15. Contact
Questions about these Website Terms can be sent to legal@sip.io.