Documentation

Everything you need to build on SIP.IO: programmable voice, an omnichannel contact center, and the API underneath both. New here? Start with the Introduction or jump straight to the Quickstart.

Get started

• Introduction: what SIP.IO is and how it compares to Twilio Programmable Voice and Amazon Connect.
• Quickstart: provision a number, an agent, and a queue, and route an inbound call end to end.
• Core Concepts: the platform’s vocabulary in one page.

Build

• Call Flows and the Flow Node Reference: the programmable-voice DSL.
• Numbers & Extensions, Trunks, Outbound & PSTN, and Users & Devices.
• Messaging: SMS, MMS, and WhatsApp on one model.

Run a contact center

• Queues & ACD, Agents & Presence, and Call Transfer.
• Business Hours and Concurrency Control.
• Outbound Dialer & Campaigns.

Measure it

• Agent KPIs, Queue Metrics & CDR, and the Live Supervisor Wallboard.
• Schedules & Adherence for workforce management.

Reference

• API Overview, Authentication, and the Public API (v1).
• Guides: short, task-focused how-tos.
• Changelog: what shipped, and when.